This place never sent the paperwork that my wife insurance needed to cover some extractions, because of that the insurance never covered the extractions and now dental is charging her the money! This is completely unprofessional!! Also the manager Will lacks of customer service and he acted like he didn't care!!
The team was very nice, patient, and knowledgeable! I would definently recommend them to friends and family!
I'm giving them 1 star and that's being generous. First they tried to reschedule me 3 times in a row for my partials that I paid for and after I found a new dentist a crown they put in fell out and I've been back 4 times already for this same crown and never had the new permanent crown put in. Not one person in that office has apologized and when I did speak to the office manager this last visit he tried to become argumentative with me and told me that he was not going to step in this since I went above his head. Horrible customer service and the staff is not educated in their profession
1st apointment, waited a hour. Asked how much longer. Finally took me back. Girl said she was going to do panoramic. I said no thats not needed . She said its COMPLIMENTARY to new patients. I said, no cost. No bill. Free. She said yes. I get my insurance statement. 200.00 for it. Called office got a rude guy. Says its no charge to u. I said i was told COMPLIMENTARY. U BILLED MY INSURANCE. His smart ass answer was, well it was no cost to u. I said, thats not what i was told. U lost a customer. He didnt care one bit.
The staff was very friendly and knowledgeable about the job. I had requested a after work appointment which took forever, doing my visit was informed they have changed their hours to accommodate more people who get off later so my next appointment would be sooner was very thrilled to hear that..Overall everything I needed was taken care including financial assistance which is great...Can’t wait to see the outcome..
Aspen Dental is a US Dentist based in Bridgeton, Missouri. Aspen Dental is located at 12221 St Charles Rock Rd, Bridgeton, MO 63044, USA.
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